Cancellation Policy

1. How to cancel

The account owner can cancel by writing to contact@ostera.app from the email address on the account, stating the business name. We confirm every cancellation in writing.

2. When it takes effect

Cancellation takes effect at the end of the current subscription period. Until then the Service remains available as normal, and the subscription does not renew.

To avoid renewal, send your request before the end of the current period. If your order sets a different notice period, the order applies.

3. Fees already billed

Subscription fees for a period that has started are not refunded, unless your order says otherwise or the law requires it.

If we terminate the Service for reasons other than your breach, we refund the unused part of fees already paid for the current period.

4. Your data

You may request an export of your clients, appointments and notes before the end of the period or within 30 days afterward. After that, your data is deleted as described in the Terms of Service and the Data Processing Addendum.

5. Your booking page

When the subscription ends, your booking page stops accepting bookings. Remember to remove its link from your website and tell your clients how to book with you.

6. Changing plans

To move to a different plan instead of cancelling, write to us; changes are confirmed in writing and apply from the date stated in the confirmation.