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Ostera

Help center

Answers, kept close to the desk.

Still stuck?

Write to support and we answer by email.

contact@ostera.app+1 (970) 238-3416

18 guides in 6 topics

Getting started

Setting up your business

Enter your business name, address and opening hours. These appear on your booking page and in the emails your clients receive.

Adding your services

Create each service with its length and, if needed, a buffer for preparation or clean-up. Choose which team members can perform it and which room or station it uses.

Inviting your team

Invite each person by email and give them a role: owner, desk or team member. They set their own password when they accept.

Hours, breaks and time off

Working hours per person

Each team member has weekly hours. Bookings are only offered inside them.

Recurring breaks

Add a lunch or a regular break once and it repeats on the days you choose.

Days off and closures

Block a day or a few hours for one person, or close the whole business for a holiday.

Your booking page

Sharing the link

Copy your booking page link from settings and add it to your website, social profiles or email signature.

What clients see

Your services with their lengths, the team members they can choose, and the times that are free. Hidden services do not appear.

Confirmation and reminder emails

Choose how long before an appointment the reminder is sent and adjust the wording of each email.

Running the day

Using the today view

Check clients in with one tap when they arrive. Mark someone as running late or as a no-show; their record keeps the history.

Moving or cancelling an appointment

Drag the appointment on the calendar, or open it and choose a new time. The client receives a change email.

Working with the waitlist

When a time opens, the waitlist for that service shows who asked first. Offer the slot by email from there.

Client records

Notes on a client

Add internal notes from a client record or from an appointment. Clients never see them.

Finding a client

Search by name or email from anywhere in the app.

Exporting or deleting a client

Owners can export a client’s record or delete it when the client asks.

Your subscription and account

Changing your plan

Write to us to add people, rooms or a location. Changes are confirmed in writing before they apply.

Cancelling

Send a cancellation request from the account owner’s email address. Cancellation takes effect at the end of the current subscription period.

Getting your data back

Before your subscription ends, ask for an export of your clients and appointments.

Questions people ask first

About plans, reminders, data and what Ostera is for. Anything else: contact us.

How much does Ostera cost?

Plans are quoted on request, based on the number of people taking appointments, your rooms or stations and your locations. Write to us and you will receive the plan and its subscription fees in writing before anything starts.

Is there a contract or a minimum term?

The term is the one stated in your order. Cancellation takes effect at the end of the current subscription period, as described in our Cancellation Policy.

Do clients need an account to book?

No. Clients give their name and email when they book, and receive a confirmation email.

Do you send text-message reminders?

Reminders and confirmations are sent by email. If text messages matter to your business, ask us what is available for your plan.

Is Ostera suitable for medical or health practices?

Ostera is designed for service businesses such as studios, salons, workshops, driving schools and groomers. It is not built for medical or health records.

Where is our data kept?

With a professional hosting provider, over encrypted connections. We act as your processor for client data under our Data Processing Addendum. Ask us if you need specific details for your records.

How do we get help?

Email us at the address on this page or call during business hours. Help center guides cover setting up services, hours, the booking page and the team.