Acceptable Use Policy

1. You may not

• Send unsolicited bulk email, or email people who have not given you their address for appointment purposes.
• Use the Service for illegal services or content, or to harass, deceive or discriminate against anyone.
• Store medical or health records, government identification numbers or other sensitive data in the Service.
• Try to access accounts, data or systems that are not yours, probe for vulnerabilities, or interfere with the Service’s operation.
• Overload the Service, scrape it, or use automated means to create bookings that are not genuine.
• Resell or sublicense the Service without our written agreement.

2. Your clients’ messages

Emails sent through the Service must relate to appointments and the client relationship, identify your business, and respect any request from a client to stop receiving them.

3. Reporting

Report suspected misuse to contact@ostera.app. Include enough detail for us to investigate.

4. What we may do

If we reasonably believe this policy is breached, we may remove content, pause email sending, suspend users or suspend the account, and will tell you why unless the law prevents it. Serious or repeated breaches may lead to termination under the Terms of Service.